Your satisfaction is our top priority. If you are not entirely happy with your purchase, we’re here to help.

How Long Do I Have to Return an Item?
You have 30 calendar days from the date of delivery to initiate a return. Please ensure your item is posted back within this window.

What Condition Must the Item Be In?
To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In its original packaging with all inserts, manuals, and accessories included.
  • Free from any signs of wear, damage, or customer modification.

If a product arrives defective, or you received the wrong item, please contact us immediately so we can make it right.

How Do I Start a Return?
Send an email to info@delongghi.it.com with your order number and the reason for the return. Our team will review your request and, if approved, issue you a Return Authorization (RMA) number along with a pre-paid, trackable return shipping label.

Packaging & Shipping Your Return
Attach the provided label securely to the outside of the box. Drop the package off at the corresponding carrier’s location. For your protection, we recommend keeping the drop-off receipt until your return is fully processed.

Return Shipping Costs
We believe returns should be hassle‑free. Return shipping is completely free for all orders within the United States. Delongghi will cover the cost, and we never charge restocking or handling fees.

Where Are Returns Sent?
All approved returns should be mailed to our warehouse at:
115 Lake Aluma Drive, Lake Aluma, OK 73121, United States
Do not ship a return without an RMA number, as it may delay or prevent processing.

How and When Will I Get My Refund?
Once your returned item is received and inspected, we will notify you by email. If the return is approved, we will initiate a refund to your original method of payment within 1–2 business days.
Please note: after we process the refund, it may take an additional 7–10 business days for the credit to appear on your bank or card statement, depending on your financial institution.

Exchanges
If you need a different product or a replacement due to a defect, the fastest way is to initiate a standard return (as outlined above) and place a new order for the item you want. This ensures the replacement reaches you without unnecessary delay.